Q: Do you have an item in stock?
A: We post the inventory status for most of the major components we carry on our Blog. Just click the Inventory Status link in the Blogs’s main nav bar to see what we currently have in stock, and when we expect to receive new stock of things that have sold out.
Q: Do you sell any parts individually?
A: Yes, but the only parts we sell individually are Barrels and anything in the Accessories area of our store. We only sell parts such as bolts, carriers, gas tubes, etc., if you purchase one of our barrels, so you can complete your upper conversion or build. Similarly, we only sell parts such as grips and stocks if you purchase one of our lowers.
Q: Can I buy a lower receiver or complete rifle without a Federal Firearms License (FFL)?
A: Yes. But if you do not hold a FFL yourself, then you can only purchase a lower if (1) you provide us with a copy of your dealer’s FFL via email or fax. Once we receive your dealer’s FFL and have verified it via the ATF eZ-Check system, we will ship your lower or complete rifle.
Q: How do I send you a copy of a FFL?
A: Email the signed copy of the FFL to firstname.lastname@example.org or Fax it to 1-866-341-3701.
Q: Do you ship to California?
A: Yes. We will ship “Off-List” lower receivers andCalifornia compliant upper assemblies and complete rifles to California.
Q: Do you ship anything outside the USA?
A: No. We only ship to the USA.
Q: What are your shipping costs?
A: Shipping costs on everything but lowers and complete rifles are based on your order total. Orders under $300 are charged a flat rate of $10 for shipping. Orders between $300 and $450 are charged $25. Orders above $450 are charged $25 for shipping, anywhere in the USA.
Lowers and complete rifles ship free of charge. Any items included in the same order as a lower or complete rifle will also be shipped free of charge. Our website charges shipping on these additional items, but this shipping charge will be refunded to your credit card after the transaction has cleared your bank.
Q: Is it possible to get expedited shipping for my order?
A: Yes. You must call or email us to request expedited shipping before placing your order, and we will make arrangements to ship your items as requested. Expedited shipping will incur additional costs for which you will have to provide additional payment.
Q: Do you offer Law Enforcement / Military discounts?
A: Yes. The LEO / Military discount is 5%. This discount only applies to barrel and upper assembly orders. We cannot give discounts on complete rifles or lower receivers at this time. To obtain this discount, please email us a scanned copy of your LEO / Military identification, or if this is not possible, please simply send us an email from your official email account to email@example.com. Please include your order number in the email, and we will apply your discount as a refund to your order.
Q: How can I pay for an order?
A: Our online store accepts payment by Visa, Master Card, and Discover. If you wish to enquire about other means of payment, please contact us at firstname.lastname@example.org. Under no circumstances will we accept or make money transfers via PayPal.
Q: Do I have to pay any sales tax?
A: If your order is being shipped to any address inWashingtonState we are required to collect sales tax on your order.
Q: Do I have to pay any other kind of tax?
A: Lowers and complete rifles incur an additional federal excise tax of 11%, which is already baked into the purchase price.
Q: When do you bill my credit card for my order?
A: Credit card orders are charged at the moment you place your order.
Q: How do I know if my order has shipped?
A: You will receive an email via UPS Quantum View or USPS, depending on the shipping method, with your tracking number and shipment details. Please be sure to include a good email address with your order to ensure that you get this information.
Q: Can I track my order after it has shipped?
A: Yes, via the UPS / USPS tracking information that you will receive when your order has been shipped.
Q: Can I change my order?
A: Before your order has shipped, you may call or email us to modify your order free of charge, except for any increase in the cost of your ordered items as a result of the changes you make. We will of course refund you any difference in cost if your changes cause the cost of your order to go down after your payment has been processed.
After your order has shipped, you may still modify your order free of charge within 15 days from the date you receive your items, except you will have to pay for the shipping associated with both the return of any items to Bison Armory to effect the modification(s) you request, and the subsequent shipping of the new items back to you. You will also have to pay for any increase in the cost of your ordered items as a result of the changes you make. We will of course refund you any difference if your changes cause the cost of your order to go down. However, refunds will not be processed on any shipped items until they are returned to Bison Armory in new, unused and undamaged condition.
Q: Can I cancel my order?
A: Before your order has shipped, you may cancel your order for any reason and without a restocking fee at any time. Just call or email us as soon as possible to let us know you want to cancel to avoid any costs associated with the return of the items (see below).
After your order has shipped, if you decide you need to cancel your order, then return the items (you will have to pay for the shipping) you purchased from us in new, unused and undamaged condition within 15 days from the date you receive your item and we will refund your purchase as soon as we receive your items.
Q: Why did Bison Armory cancel my order?
A: We reserve the right to cancel any order for any reason. Like when some website glitch enables you to buy a $3,000 rifle for $11.23. In the event that we have processed your payment already, we will refund your money in full.
Q: What do I do if you shipped me the wrong thing(s)?
A: Contact us right away via email at email@example.com and we will arrange to ship to you (at no cost) the correct items as soon as possible.
Q: What do I do if something I ordered doesn’t function properly?
A: Contact us right away via email at firstname.lastname@example.org and we will help you troubleshoot the problem(s) with your item(s) and get you operational as soon as possible.
Q: What do I do if you forgot to ship me something?
A: Contact us right away via email at email@example.com and we will arrange to ship to you (at no cost) whatever we forgot as soon as possible.
Q: Do you guarantee your products?
A: Yes. We guarantee our barrels, upper assemblies and complete rifles will deliver MOA accuracy or better when properly assembled and when used with quality ammunition. We’ve been selling our products for long enough to know what they are capable of, and they have been MOA capable since day one.
If you have any issues with the function of any item purchased from Bison Armory, call or email us right away. Most of the time, the problem can be diagnosed and resolved without needing to return the item. If the problem persists, however, contact us to arrange for the item to be sent back to us (we will pay for the round trip shipping) and we will fix or replace your item as quickly as possible at no cost to you.
Further, we warrant that any item you purchase from Bison Armory will be free of material or manufacturing defects for 2 years from the date you receive the item. Please call or email us immediately to report any such defects, and we will work out a way to make it right for you as quickly as possible.